Observations & Opinions from a Business Transformation Perspective
I’m just back from Scottsdale, where I had the opportunity to attend Outreach’s annual customer conference, Unleash 2026.
The observations discussed are less about specific product announcements and more about what I believe the conference revealed regarding the direction of revenue organizations, AI adoption, data discipline, and where Outreach may fit into your organizations’ longer-term strategy.
Read moreExplore how overlanding’s core principles of exploration, self-reliance, and creative problem-solving can transform business strategies.
Discover insights into navigating the competitive landscape with the adventurous spirit of the wild, highlighting the parallels between conquering untamed terrains and achieving corporate success.
Read moreAs companies grow, they realize a fundamental truth: not all customers are equal. To maximize customer value, a tailored approach is essential.
Explore the difference between Quarterly Business Reviews (QBRs) and Quarterly Strategic Reviews (QSRs) in shaping your key customer engagement strategy. Discover how to align with customer needs, value relationships, define goals, and even consider hybrid approaches. By customizing your approach, you can strengthen relationships, boost satisfaction, and drive business growth.
Read moreSharing my thoughts on an HBR article outlining the 4 common approaches to leading organizational change.
They overlook ‘communication.’ The importance of effective communication and real-time detection of systemic issues, are key to successful change management.
There are a few key areas where a revenue operations (RevOps) professional can help out-of-control software businesses. These include aligning internal teams, improving sales processes, analyzing data, and driving performance through KPIs.
The “any money is good money” mindset can be dangerous, so it’s important for businesses to continually reinvest and grow at a rate comparable to their competition.
Have been thinking about how AI might be specifically applied in the Sales environment. These tools offering the potential to supercharge a sales person’s abilities.
More excited than concerned about this right now.
Read moreA sales quote. Among the most mundane parts of business operations. Yet, get it wrong, and havoc can ensue. Case study in bad quotes.
Read moreProduct pricing is among the most difficult, important, aspects of business. Neglect it and hitting your numbers and profitability become impossible.
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