Posts Tagged ‘Customer Service’

Ever wonder why customer service just plain sucks in so many cases?  Ever wonder why?   Perhaps you’ve been just so amazed, like ‘made your whole day’ amazed, when you actually receive good customer service?

A lot of it just plain comes down to a pure desire for the provider to care, passionately care, about the job they’re doing…for you.  After all, it isn’t about ‘where’ the service came from, or ‘who’ provided it, or ‘what’ they were providing it on.

Here in the U.S. it can be popular sport to gripe about the latest ‘terrible’ customer service experience.  All too often we blame it on some poor sap in India, sitting amidst 4 b’zillion other reps, that can’t speak ‘my’ language, and hasn’t gotten a clue.  Hey, I’ve been there, got the shirt, sure you do too.

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