Observations & Opinions from a Business Transformation Perspective
This article emphasizes the necessity for businesses to adopt data-centric strategies to effectively leverage AI technologies. It discusses the pitfalls of pursuing AI without proper data preparation and advocates for a cultural shift towards valuing data as a critical competitive asset.
Read moreAI is transforming customer success by enabling predictive analytics, automating repetitive tasks, and delivering personalized experiences at scale. This evolution shifts the focus from reactive problem-solving to proactive relationship-building, empowering Customer Success Managers (CSMs) to enhance customer engagement and drive loyalty while retaining the crucial human touch.
Read moreIntelligent Choice Architecture (ICA) helps B2B SaaS companies and resellers guide customers toward optimal decisions, enhancing Customer Success and retention. By strategically shaping decision environments, ICA drives deeper product adoption, boosts renewal rates, and ultimately contributes to growth. Learn how ICA transforms customer relationships in subscription-driven models.
Read moreBusiness transformation requires more than new processes—it demands a compelling narrative. Drawing from the world of election campaigns, this post explores how storytelling can align teams, inspire action, and make change meaningful.
Learn how to craft and communicate a transformation story that truly resonates with your audience.
Read moreArtificial Intelligence is changing how Thanksgiving food gets from the farm to your table. From optimizing turkey health to predicting pumpkin ripeness, AI ensures efficient, high-quality food production. Explore how technology is making this year’s feast more sustainable and delicious—proving even traditions can benefit from a tech upgrade.
Read moreThree key lessons from successful business transformations reveal how aligning strategic objectives, empowering employees, and fostering agility can lead to real change and sustainable growth. Drawing from examples like Goldman Sachs and Levi Strauss, the post provides practical insights for thriving amidst complex business challenges and competitive pressures.
Read moreWeak or absent leadership—what I call ‘Leadership by Omission’—is a hidden barrier to digital transformation. It creates silos, misaligns teams, and hampers progress. Active, communicative leadership can align energy, foster collaboration, and drive real change, transforming barriers into opportunities.
Read moreFederated learning allows organizations to train AI models without sharing sensitive data. By sending algorithms to local data sources and aggregating their learnings, federated learning provides privacy-preserving AI advancements. This collaborative approach drives innovation across industries, helping organizations stay competitive while maintaining data privacy and security.
Read moreAI-human collaboration in customer service enhances efficiency and empathy. AI handles routine tasks while human agents provide emotional intelligence and solve complex issues. The key is balancing technology with a human touch, ensuring seamless transitions and maintaining trust, to deliver a service that is both efficient and deeply personal.
Read moreTech giants are collecting massive personal data to fuel AI growth. While it brings smarter tools, the trade-off is privacy. Understanding how your data is used is key to navigating this AI-driven landscape. Empower yourself with knowledge and demand ethical AI that respects user data and autonomy.
Read moreAI is revolutionizing customer personalization, transforming how brands connect with customers. By balancing efficiency with empathy, leveraging ethical data practices, and enhancing loyalty programs, AI creates personalized experiences that are both meaningful and non-intrusive. The future lies in combining AI’s analytical power with genuine human connection.
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