What a debacle. What a failure to lead.
It does not matter whether you are a supporter of President Obama, or not. Really doesn’t. His failure to fully, properly resolve the ongoing ‘obama birth certificate’ issue demonstrates a failure to lead.
Quality: It’s More Important than Quality
February 22, 2012 By 4 Comments
The quality you—elect—to provide your customer speaks to the nature of—relationship—you plan to have with that customer.
What businesses need to get back to is understanding that the quality of interaction forms the bedrock upon which future relationships are formed. Treat your customers as a commodity, they’ll treat you the same.
Blockbuster Should Have Gone Chapter 7
September 23, 2010 By Leave a Comment
They’re simply putting off the (almost certainly) inevitable. I wish them the very best in their efforts to survive. Really. Even the terminally ill can experience miraculous recoveries.
The Number 1 Thing Every Business Must Do?
September 14, 2010 By 1 Comment
What do you think of as the ‘#1′ thing a business must have to succeed? Odds are, this isn’t it.
Nasty Mudslinger: To Be or Not To Be
August 13, 2010 By 2 Comments
Most people prefer to avoid mud slinging. But what do you do if someone’s slinging it at -you-? Today, you have to at least defend your positions.
It’s Worth $1M. But, I’m Scared
February 5, 2010 By Leave a Comment
Success = Price, Product, & Partnership. It will become increasingly important to develop effective, productive, relationships with everyone around us. There is always someone who can under cut us in price, or produce a more finely tailored product, but they cannot beat us on relationship if they don’t have one.
