BPO | JT Pedersen

Don’t Forget the USERS!

September 9, 2010 By JT Leave a Comment

…more than one solution deployment fail and turn into a huge waste of capital, simply because no one would use it! Sometimes it’s causes are simple…

Filed Under: BPO, SaaS, Services Tagged With: Consulting, CTO, Management, Process, SaaS, Team, Technologist

SaaS Cost & Pricing for Existing Businesses

December 31, 2009 By JT Leave a Comment

However you do it, understanding true cost of your business is critical. To do so you need a complete understanding of all the functional (cost) components of your business. And, take into account how your senior-most IT managers (i.e. CFO and CIO) view IT. Does SaaS = IT = SaaS, or no?

Filed Under: BPO, SaaS Tagged With: Explanation, Product Management, SaaS

You’re SaaS Dependent and the Internet Goes Down

October 8, 2009 By JT Leave a Comment

As the consumer of SaaS, you need to consciously plan for service disruptions. Can you protect yourself if the failure occurs locally, or at the service provider’s end? What about outages of various durations?

Filed Under: BPO Tagged With: Business, CTO, Explanation, SaaS, Technical

Is Your SaaS Provider’s Focus Skewed?

July 2, 2009 By JT Leave a Comment

Generally considered Universally True: It costs more to get a new customer than to keep an old one. Why is it then, so many service providers neglect their old customers? The ones already paying their bills?

Filed Under: BPO Tagged With: Business, Leadership, Process, SaaS

Selecting a Vendor – Things to Consider

June 10, 2009 By JT Leave a Comment

JT Pedersen adds a few of his own suggestions on things to consider, when selecting a vendor…or business partner for that matter. Items like References, Financial Strength, Training, MSA and SLAs.

Filed Under: BPO Tagged With: Business, Consulting, CTO, Leadership, SaaS